Eleanor, your clock is on its way.

Meridian Table Clock no. 0412 left our Birmingham workshop at 9:40 this morning. Tobias Rook, who made it, regulated it against our reference clock for fourteen days and packed it himself. It is insured for its full value and due with you on Thursday 13 March.

Ordered

Mon 17 Feb

Made, regulated and tested

Done 10 Mar

Dispatched

Now · 9:40am

Delivered to you

Expected Thu 13 Mar

Track your delivery

Live tracking begins once the courier scans the parcel at their depot, usually by midday. Your tracking number is FSC 7720 4418 03.

Your order

Order TR-20417, placed Monday 17 February 2025

Item	Qty	Amount
Meridian Table Clock Solid brass, hand-finished. No. 0412. £2,640.00 each.	1	£2,640.00
Walnut presentation case Lined in undyed wool felt. £320.00 each.	1	£320.00
Spare winding key Turned brass, numbered to your clock. £45.00 each.	2	£90.00
Back-plate engraving “For Margaret, forty years.” £60.00.	1	£60.00
Subtotal		£3,110.00
Insured courier, signature required		£45.00
Total paid		£3,155.00
Includes VAT at 20%: £525.83. Paid in full by Visa ending 4417 on 17 February 2025.

Delivering to

Eleanor Whitcombe
Flat 3, Larkhill House
41 Alder Row
London N1 8QX
United Kingdom

Someone must be there to sign. If nobody is, the courier leaves a card and rebooks; we never allow a clock to be left with a neighbour. Need to change the address? Phone us before 8am on Thursday and we will redirect the parcel.

Delivery

Courier

Fenwick Secure Couriers

Expected

Thursday 13 March, 9am to 1pm. A text arrives an hour before.

Tracking number

FSC 7720 4418 03

Payment & paperwork

Paid with

Visa ending 4417. Billing address is the same as delivery.

VAT invoice

TR-INV-20417 · Download the invoice (PDF)

Guarantee

Ten years, registered to you automatically. Nothing to fill in.

When it arrives

Look over the outer box before you sign. If it is damaged, note it on the courier’s device and phone us the same day. Open the case on a flat surface and lift the clock by its base, never by the bezel. It leaves us wound and running, so there is nothing to set up except choosing where it lives.

Read the unpacking and winding guide →

Anything not right, or simply a question? Reply to this email and it reaches the workshop, not a ticket queue. Or phone Mara on 0121 496 0142, Monday to Friday, 9am to 5pm.

Thank you for trusting us with this one.
Tobias, Mara and everyone at Thornfield & Rook

You are receiving this because you placed order TR-20417 with Thornfield & Rook. It is a service message about a purchase, so it continues while the order is open. Our occasional letter (new work and workshop notes, about four a year) is separate, and you can change or stop it at any time.

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Your clock is engraved to your specification, so the 14-day right to cancel under the Consumer Contracts Regulations does not apply to this order. Your statutory rights if the goods are faulty are unaffected.

Thornfield & Rook Ltd. Registered in England and Wales, company no. 02847193. VAT registration GB 284 7193 05. Registered office and workshop: Unit 6, Caroline Works, Frederick Street, Birmingham B1 3HS, United Kingdom.